Designing and Utilising Business Indicator Systems within Enterprise Models - Outline of a Method

The design of effective indicators and indicator systems for management requires a profound understanding of the relevant business context. Numerous relations and dependencies within an indicator system exist which have to be handled with caution: Many relations are based on implicit assumptions or sometimes not known by the management at all. This is of particular relevance for businesses, since improperly used indicator systems may lead to ‘dysfunctional effects’ like opportunistic behaviour.

At the conference ‘MobIS 2008’ (Modellierung betrieblicher Informationssysteme) in Saarbücken, Germany, we - Ulrich Frank, David Heise, Heiko Kattenstroth and Hanno Schauer - present an outline for a method for designing and utilising indicator systems. The method aims at fostering transparency of indicator systems and their consistent utilisation.

Unfortunately, such conference papers are limited in space, and thus we had been able to present only some basic ideas. Here on openmodels.org we make use of the model repository in order to present those aspects – in particular, those aspects from the metamodel - we had not been able to discuss in the paper satisfactorily.

Note, the models we present here are still work-in-progress. Based on the experience we gain in evaluation projects together with business practise as well as in implementing the method in a corresponding tool (MEMO Center NG) the method and, in special, the modelling language will be adapted.

The method itself consists of several elements (cf. figure below). In the following, we present the metamodel (in published and in an enhanced version) and the corresponding notation (published and enhanced) of the Score-ML, as well as we illustrate the application with an example.

For more information and a textual description of the method please refer to the publication:

Ulrich Frank, David Heise, Heiko Kattenstroth and Hanno Schauer (2008): Designing and Utilising Business Indicator Systems within Enterprise Models - Outline of a Method. In: Peter Loos; Markus Nüttgens; Klaus Turowski; Dirk Werth (Hrsg.): Modellierung betrieblicher Informationssysteme (MobIS 2008), GI, Bonn, Band 141, Lecture Notes in Informatics, 2008, pp. 89–105.

Graphical represenation of the model: 
Elements.jpg
Add child page: 
Add a sub-model using free text or using the model template